Privacy Policy

1 Introduction

Welcome to Prime Faida. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications:

2 Information We Collect

We collect the following types of information:

Personal Information:

• Full name
• Phone number
• Email address (optional)
• National ID number (for verification purposes)
• Business name and location

Transaction Information:

• Airtime purchase history
• Float purchase records
• Commission and payout records
• Transaction timestamps and amounts

Device Information:

• Device type and model
• Operating system version
• Unique device identifiers
• Network information

3 How We Use Your Information

We use the information we collect to:

• Provide Services: Process airtime sales, manage float balances, and calculate commissions
• Account Management: Create and manage your account, verify your identity
• Communication: Send transaction confirmations, important updates, and support responses
• Improvements: Analyze usage patterns to improve our services
• Security: Detect and prevent fraud, unauthorized access, and other illegal activities
• Legal Compliance: Comply with applicable laws and regulations

4 Information Sharing

We do not sell your personal information. We may share your information only in the following situations:

• Service Providers: With third-party vendors who assist in operating our services (payment processors, hosting providers)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to respond to legal process
• Protection: To protect the rights, property, and safety of Prime Faida, our users, or others

5 Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments
• Access controls and monitoring
• Secure data storage practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6 Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Meet regulatory requirements for financial records

Transaction records may be retained for up to 7 years as required by financial regulations.

7 Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your account and personal data
• Portability: Request transfer of your data in a structured format
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information below or use the account deletion feature in the app.

8 Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending a notification through the app for significant changes

We encourage you to review this Privacy Policy periodically for any changes.

10 Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: